Responsible gambling

Responsible Gaming at LeoVegas

As a responsible gaming operator, we aim to provide our customers with a safe and enjoyable experience while playing on our website or mobile app. If you're feeling overwhelmed, anxious, or concerned about your gaming habits, please know that help is available.

We take the issue of problem gambling seriously and are committed to providing tools and resources to support our players in maintaining a healthy relationship with gaming.

Self-Exclusion

If you feel like you need a break from gaming, we offer self-exclusion options that can be set for varying periods. This means that your account will be closed temporarily or permanently, depending on the chosen duration:

• 6 months
• 1 year
• 5 years

During this time, you won't receive any marketing materials or communications from us, and your account will be inaccessible.

Deposit Limits

To help control spending, we recommend setting deposit limits. This can be done daily, weekly, or monthly to suit your needs:

• Daily: Set a limit for the amount you wish to deposit within 24 hours.
• Weekly: Establish a weekly limit for the total amount deposited.
• Monthly: Determine a monthly limit for the total amount deposited.

Reality Checks

To stay informed about your gaming habits and ensure responsible play, we suggest enabling reality checks. These notifications can be set at intervals (e.g., every hour) to remind you of the time spent playing:

• Every 60 minutes
• After each game played
• At login

These tools will help you keep track of your progress and stay within your limits.

Help Resources

If you're struggling with problem gaming or simply want some guidance on maintaining a healthy relationship with gaming, we recommend reaching out to one of the following organizations:

• ConnexOntario (for Ontario residents)
• Provincial Problem-Gambling Helplines
• Global Responsible Gaming Organizations

Please note that these resources are available 24/7 for your convenience.

Setting Time-Outs

If you need a temporary break, we offer time-out options to help you manage your gaming habits:

• Short breaks (e.g., taking a few days off)
• Temporary cooling-off periods (e.g., taking several weeks off)

These tools can be set from within the website or mobile app.

Account Closure

In extreme cases where you feel overwhelmed and need support, please don't hesitate to contact us directly. We'll work with you to close your account temporarily or permanently to ensure a safe gaming environment for everyone involved.

At LeoVegas, we want our customers to enjoy their time on our platform while maintaining responsible habits. By using the tools above and seeking help when needed, we can all enjoy online gaming responsibly.